We ship worldwide to the address you've supplied at checkout. We ship worldwide for free on orders over €50. Accessories (aka our scrunchies) under €25 ship for free automatically as they ship without tracking via the letterbox. Delivery costs and time for delivery depend on the destination.
We ship orders within 1-2 business days. Please see below as guideline to delivery timeframes:
| Region | Delivery time |
| Amsterdam area |
pick up arranged via email after checkout in Amsterdam centrum
|
| Netherlands | 1-2 business days |
| Rest of Europe | 3-5 business days |
| International (N. America, S. America, Asia Pacific) |
5-10 business days
*please note you you may need to pay additional import duties, customs and local sales taxes on delivery. |
Confirmation of shipping and tracking information will be sent to you by email when completed.
For international orders, please note: if you refuse a shipment from Pina Studio, you are responsible for the original shipping charges, any import duties that are incurred on the package, and the cost of returning the package to Pina Studio. This amount will be deducted from your merchandise refund.
If you are unsure about the sizing before buying, send us an Instagram direct message or email us at hello@pina.studio.
If however, you wish to return your purchase from pina.studio please note the following: Pina Studio allows the return of full priced goods within 14 days from the day of purchase at pina.studio.
The cost of returning the garment to us is your responsibility unless the garment is faulty. Ensure that the garment being returned is in an unworn condition.
To initiate a return, please contact hello@pina.studio and return to us within 14 days from day of purchase. Post the item you wish to return to:
PINA STUDIO RETURNS
HERENGRACHT 25
1015BA AMSTERDAM
THE NETHERLANDS
The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. Once the garment is received by us we’ll refund your purchase within 10 working days.
